Customer Support Specialist

Jelentkezés a cégnél

Cég neve

NNG Kft.
Munkavégzés helye

Hibrid • H-1037, Budapest, Szepvolgyi ut 35-37.

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol felsőfok és
- Magyar felsőfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Handling service requests and inquiries from NNG’s wide range of partners (B2B) and end customers (B2C) in English and/or Hungarian
Managing support requests in writing through HubSpot and Jira Service Management
Taking full ownership of cases and collaborating with colleagues across teams such as project managers, sales managers, incident managers, and testers
Creating clear and concise documentation for customer-facing and internal purposes
Maintaining knowledge base and FAQ content
Supporting partners by delivering introductory training sessions related to services

Requirements

Advanced English skills (C1)
Advanced Hungarian skills (C1)
At least 2 years of experience in a first- or second-level IT support role
Hands-on experience with service desk solutions (preferably HubSpot Service Hub or Jira Service Management)
Working knowledge of Atlassian Jira and Confluence
Strong user-level IT skills
Experience in creating documentation and maintaining knowledge bases
Clear, effective communication skills
Strong sense of ownership and responsibility for work
Reliable time-management skills
Proactive, autonomous, and detail-oriented mindset
Creative problem-solving abilities
Genuine desire to support customers with patience and empathy
Positive attitude and strong team spirit

Nice-to-have

Knowledge of German or another European language

What we offer

Job at a successful global company in Hungary
Competitive compensation and benefits
Fringe benefits/Cafeteria/AYCM sport pass
Flexible working hours and hybrid-working model
Private medical care
Energizing dynamic and open company culture
Internal and external training

Company info

NNG revolutionized driving with the introduction of iGO Navigation in 2006. Today we are creating the next generation of smart, secure, connected mobility solutions from the cockpit to the cloud.