Customer Support Associate

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Supercharge Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Responding to customer inquiries through phone, email, and chat in a professional and timely manner, while accurately documenting these interactions
Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
Escalating complex issues to higher level technical teams when necessary
Assisting in maintaining the customer service knowledge base to ensure accurate and up-to-date information is available
Actively participating in ongoing training and certification programs to expand your technical knowledge and skills

Requirements

Affinity to a customer support role, with sound technical knowledge and skills
Previous customer support experience is an advantage
Strong problem-solving skills and ability to effectively troubleshoot and resolve technical issues
Excellent written and verbal English communication skills
Ability to work independently and collaboratively as part of a team, and prioritise tasks effectively in a fast-paced environment
Familiarity with customer service software and tools, with a willingness to enhance your knowledge by adding further tools to your belt
Strong organisational and documentation skills
Flexibility to work on rotational shifts, including nights, weekends, and holidays

What we offer

Help you grow every step of the way with exciting international projects, access to inspiring conferences, in-house soft skill trainings, and online courses
Support your English classes
Skill matrix providing a clear path to learn
Health coverage with Medicover
Life1 gym access
Extra sick days
Fully paid month off after five years
Extra paternity leave
Employee Assistance Program
Friendly team of 200+ people
Summercharge festival, football match, quiz night, and social events
Buddy system
Dog-friendly office in the heart of Budapest
Good coffee and tasty snacks including Túró Rudi
Yearly personal budget
Company library

Company info

Supercharge is a digital product studio headquartered in Budapest, Hungary. We specialize in product strategy, digital product design, software engineering, data and AI engineering, and managed services. With a team of over 200 talented individuals, we deliver innovative digital solutions across various industries including energy, healthcare, finance, insurance, mobility, and the public sector. Founded in Budapest, our award-winning office serves as the vibrant heart of our company, fostering creativity and collaboration.