Customer support administrator

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Cég neve

AUSTRAUTO GMBH
Munkavégzés helye

Távmunka / Remote • Opcionális iroda

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Ft/hó Megnézem

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Biztosított eszközök
- Laptop
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

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Feladatok

Key Responsibilities
Post-rental Administration

Managing administrative processes related to completed rentals
Handling post-rental financial and administrative tasks
Recording post-rental charges (damages, penalties, additional fees) in the fleet management and billing system
Monitoring outstanding balances and customer accounts
Contacting customers regarding open balances and post-rental charges
Supporting debt recovery processes
Coordinating with internal departments such as Operations, Fleet Management, Finance and Customer Service
Reviewing rental data and ensuring accurate documentation and processing
Supporting internal reporting and administrative workflows

Customer Support

Manage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.
Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.
Provide administrative support to office staff, especially rental agents.
Create and update databases and records as needed.
Organise file systems, correspondence, document handling, scanning, and text processing.

Customer Satisfaction

Call customers after the end of their rental to assess satisfaction levels and gather feedback.
Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.

Debt Collection

Contact customers with outstanding payments or overdue invoices to request settlement.
Cooperate with the administrative and legal departments for complex or disputed cases.

Elvárások

English language skillswritten and spoken (minimum B2 level)
Secondary education (business or administrative background preferred)
Strong administrative and organizational skills
High level of accuracy and attention to detail and deadline management
Structured, responsible and solution-oriented working style
Confident computer skills (Excel, MS Office, administrative systems)
Ability to communicate professionally with customers
Ability to tolerate repetitive tasks
Excellent communication and active listening skills
Ability to handle challenging conversations with a solution-oriented approach
Independence, positivity, accuracy, and reliability

Előnyt jelent

German or Italian language skills
Additional languages are an advantage
Experience in car rental, mobility services or travel industry
Experience with billing or financial administration
Experience with debt collection / receivables management

Amit kínálunk

A stable position in a growing international company
Full-time, open ended Hungarian employment contract.
Initial net salary for the first 3 months: 350,000 HUF/month, with growth potential.
Supportive, friendly, and enthusiastic team environment.
Opportunity to develop expertise in mobility operations and post-rental processes
Modern office environment

Céginformáció

We are a growing international mobility and car rental company with 30 years of experience, providing reliable services primarily to leisure customers. To strengthen our Customer Support Team, we are looking for a detail-oriented and proactive Customer Support Administrator who will support post-rental processes and administrative tasks related to car rentals.
This role is ideal for someone who enjoys structured work, financial administration and customer communication in an international environment. We are looking for a motivated colleague to join us in a full-time, home-office position in alternating shifts.