Customer Success Manager (m/w/d)

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FLEXeCHARGE APS
Munkavégzés helye

Németország

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

About the Position

We are looking for a Customer Success Manager to join our growing Customer Success team.

Your mission is to ensure successful onboarding, operational adoption, and the long-term growth of our enterprise customers. You'll act as the voice of the customer internally and coordinate across departments to remove roadblocks and drive results. This is not a passive role. You are expected to actively manage the relationship, not just react when something breaks. Regular travel is required for customer visits.

You'll report to the Department Lead Customer Success and work closely with internal stakeholders in Technical Project Management, Key Account Management, and Customer Support.

What you'll do

Primary relationship for assigned key accounts
Regular customer cadence: check-ins, operational reviews, QBRs
Preparation and execution of QBRs (value, roadmap, performance, risks)
Proactive de-escalation and expectation management
User enablement: trainings, demos, product updates, best practices
Driving adoption and correct usage of FLEXECHARGE solutions
Identifying growth and expansion opportunities in close coordination with the account management
Representing the customer internally and aligning stakeholders
Ensuring customer sentiment, risks, and opportunities are always visible
Maintaining clear account documentation and action tracking and health monitoring

Requirements

What we're looking for

Education:

Bachelor's or Master's degree in Business, Engineering, Sustainability, or related fields.

Experience:

2–4 years in Customer Success, Consulting, or Account Management.
Proven ability to own relationships independently and align cross-functional teams.
Experience in B2B software, energy systems, or EV charging is highly preferred.

Skills:

Strong communication skills and confidence with enterprise stakeholders
Structured, reliable, and persistent - you follow through
Comfortable discussing technical topics at a conceptual level
High learning speed and curiosity

Languages:

Professional fluency in both English and German is required.

What we offer

Ownership of accounts
High visibility and trust from leadership
Close collaboration with Account Management, TPM, and Solution Engineering
A steep learning curve in enterprise energy & EV infrastructure
A small, senior team with short decision paths
Competitive compensation and clear growth perspective

Company info

FLEXECHARGE is a fast-growing energy tech company building software that enables smarter, more sustainable electric vehicle charging. Through our HarmonE platform, we help Charge Point Operators and enterprise partners connect seamlessly to the grid, optimize energy usage, and unlock the full potential of EV infrastructure. Our solutions combine technology, data, and energy expertise to make charging more efficient, scalable, and future-proof as the energy and mobility worlds converge.

At FLEXECHARGE, you'll join a collaborative, international team where ownership, curiosity, and trust are at the heart of how we work and grow together.

Data Privacy (GDPR)

By applying for this role, you consent to FLEXECHARGE processing your personal data for recruitment purposes in line with GDPR. Your data will be handled confidentially, stored securely, and used only for this recruitment process. You may request access, correction, or deletion of your data at any time.

Application Process

If the job post speaks to you, please click the pally button even if you don't satisfy all the criteria.

We conduct interviews on a regular basis, so we advise you to apply as soon as possible.

FLEXECHARGE is an equal opportunity employer. We welcome diversity and are committed to building an inclusive, supportive workplace.