Customer Service Specialist (f/m/d)

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Cég neve

XSYS Germany GmbH
Munkavégzés helye

Hibrid • Stuttgart

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Process orders in SAP, including necessary customs and export documentation
Create offers and proforma invoices according to approved commercial conditions
Prepare credit and debit notes
Manage customer accounts and follow up on payments
Handle the return process, checking and booking returned goods
Be the key contact for production, warehouse, and service teams
Manage the order desk mailbox and internal/external correspondence

Requirements

Bachelor's degree in Business Administration or similar, or equivalent experience
Pragmatic, hands-on, and solution-oriented approach
Strong SAP SD/MM knowledge
Excellent communication skills and proactive attitude
Fluent in English; Dutch is a plus. Other languages are an asset

What we offer

A modern, international working environment with flat hierarchies and short decision-making processes
Exciting career and development opportunities within the company
Flexible working hours with occasional home office days
An attractive compensation package
A variety of employee benefits, e.g., bike leasing or health programs

Company info

XSYS is a global provider of integrated solutions for the flexographic, letterpress and pre-press printing markets, offering photopolymer plate processing systems, sleeves/adapters, and complementary workflow technologies. With a strong focus on customer success, we combine deep technical expertise with service and support to deliver consistent quality and productivity for printers, converters, and trade shops.

Are you experienced in order management and customer operations, with strong SAP knowledge and a proactive approach? We're looking for a Customer Service Specialist (f/m/d) to ensure smooth order processing and efficient collaboration across teams.