Customer Service Representative

Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate monitoring and effective therapeutic solutions.Sentec earned Kununu’s Top Company award inandLearn more about us – watch our company videoCustomer Service RepresentativeKey tasks:Order processing: Creation, handling, and tracking of customer orders and invoicingHandling of quotes and customer inquiries via phone and emailCoordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departmentsCreation of compliant and complete export documents, their management, and ensuring correct export and import handlingMaintenance of the ERP system in the order processing areaContribution to continuous improvement and process optimizationRequirements:Successfully completed vocational training in the fields of freight forwarding, international trade, or customsExperience in order processing and customer serviceGood written and spoken skills in English and German is a plus, any additional language is welcomeExperience working with ERP systems and proficiency in MS Office toolsStrong service orientation and solution-focused mindsetBenefits:Meaningful work on products that are life-saving or effectively support patient therapyFlat hierarchies, truly interdisciplinary workgroupsThe opportunity to contribute ideas, actively participate, and make decisionsPolicy for unsolicited applications from recruiters and recruitment agenciesWe do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not be liable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights. jid611d33bpn jit0207pn jiy26pn