Customer Service Representative

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Sasol Germany GmbH
Munkavégzés helye

Hibrid • Marl

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Ensure accurate and timeous capturing and execution of customer's sales orders
Provide first line support to customer inquiries, resolve customer queries timeously
Enhance customer experience through customer service
Collaborate within Sasol (M&S, Supply Chain, IPL, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service

Key Accountabilities

Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery)
Investigate and resolve customer queries within set targets
Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
Issue pro forma invoice & customer quotation in coordination with M&S (as applicable)
Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable)
Management of letters of Credits in cooperation with respective functions as applicable
Maintain SAP Order Processes (housekeeping)

Requirements

Formal Education

Commercial education required

Working Experience

5 years, working experience in similar customer service environment

Required Personal and Professional Skills

Advanced knowledge of SAP, MS Office and Information systems
Experienced in customer service or inside sales, attention to details
Good knowledge of chemical operations and products
Excellent communication and interpersonal skills with strong customer focus
Team player with strong intercultural skills ability to work across cultures and languages
Tolerance for stress and work pressure, ability to manage different tasks in parallel
Very good knowledge of English, written and spoken, additional language(s) will be an advantage

What we offer

A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.

Company info

Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do. Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.