Customer Service Agent

2 munkatársat keresünk

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Cég neve

Laurastar Hungary Kft.
Munkavégzés helye

Hibrid • 9330 Kapuvár, Ipartelepi út 22.
Fizetés

Br. 650e - 800e Ft havi bér

Számolja ki a nettó fizetést bérkalkulátorunkkal! Bérkalkulátor

Egyéb juttatások
- Mobiltelefon
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Workstation
- Monitor (2 db)
- Windows
- Headset
Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Task:

We are looking for a dedicated and customer-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers and play a key part in delivering an outstanding customer experience. As a brand ambassador, you will ensure that customer inquiries and issues are handled efficiently, professionally, and with care.

Key Responsibilities

Customer Communication

Manage customer inquiries via email and online channels in a professional and proactive manner
Provide support through social media platforms, WhatsApp, and live chat
Deliver accurate information about products and services
Provide occasional phone support during peak periods (not a daily responsibility)

Complaints & Returns Management

Identify and resolve customer complaints with a solution-oriented approach
Handle product returns in line with company policies
Ensure each interaction concludes positively and to the customer’s satisfaction

Technical Support

Provide basic technical assistance and resolve common issues
Escalate complex cases to the appropriate internal teams

Customer Administration

Create and update customer accounts in the CRM system
Monitor and track cases until resolution
Support campaign tracking and documentation

Internal Cooperation

Collaborate with other departments to share customer feedback and insights
Contribute to process improvements and service excellence
Participate in additional department-related tasks as required

Service Level

Achieve defined service and performance targets

Expectation:

Requirements
Professional Experience

Minimum 2 years of experience in Customer Service or a similar role

Language Skills

Excellent written and spoken English and German
Additional language skills (Dutch, Italian, or French) are an advantage

Technical Skills

Experience using CRM systems on a daily basis
Confident user of computer tools (MS Office, spreadsheets, order tracking systems)
Ability to maintain accurate and confidential customer records
Basic technical troubleshooting skills

Personal Competencies