Customer Operations Specialist - German speaker

• Location: Budapest, Hungary
• Work model: Hybrid

The Customer Operations Specialist will be responsible for providing the highest level of customer service and problem resolution within the guidelines of the service policy.

• Act as first point of contact for customers
• Manage group mailbox ensuring that all orders are placed and all inquiries are dealt in a timely manner
• Raise tickets for customer data updates
• Process credit notes as required relating to price or delivery discrepancies
• Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns
• Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise
• Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions
• Ensure daily statistics are submitted in a timely manner
• Ensure all work instructions are kept updated as required

• Speak native German and at least intermediate English
• have High school degree
• have experience in working with customers or in an international environment
• have experience of using ERP systems, preferably SAP
• have good planning and organizational skills
• are ready to learn new applications and solutions and has quick learning ability
• have excellent time management skills
• are able to work independently

• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment
• Easy to access location and modern office building
• Hybrid work model
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review