Customer Experience and Communications Manager CER

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Scania Hungária Kft.
Munkavégzés helye

2051 BIATORBÁGY, ROZÁLIA PARK 1.
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Főiskola
- 'B' kat. jogosítvány

Teljes munkaidő Alkalmazotti jogviszony Általános munkarend

Angol középfok 5-10 év tapasztalat Főiskola 'B' kat. jogosítvány

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Client feedback and experience optimization - Initiating the gathering of client feedback in order to use insights to implement strategic improvements across all points of customer experience. Monitoring customer satisfaction, analysing data, creating action plans.
Lead management & Business development - Developing and overseeing lead management strategy, generating new business opportunities. Working with CRM platforms and marketing automation tools to improve lead nurturing processes (sales funnel).
Product communication and market insight - Maintaining an overview of market trends and marketing activities to improve the customer experience and customer influx area. Using data analytics to evaluate campaign performance and gain insights to continuously improve campaigns.
Cross-team collaboration - Work closely with internal teams to align marketing efforts with broader business objectives and ensure a coherent strategy to lead generation.

Requirements

University degree in Marketing
Min. 5 years’ experience in marketing, both on company or agency side
MS Office 365 – Advanced
CRM (Customer Relationship Management) - Advanced
Fluent in Hungarian and English B2 (written and spoken), Slovakian (optional)
Driving licence B

What we offer

Ability to create new business opportunities from a marketing perspective
Analytical thinking with the ability to derive actionable insights from complex data sets.
Knowledge of CX principles - customer experience from both a process and measure execution perspective
CRM experience with a strong background in customer data management and leveraging CRM platforms and marketing automation tools.
Experience in data analytics, ability to make data-driven decisions and perform complex market and customer analysis.
Knowledge of email marketing best practices and a commitment to GDPR compliance.
Excellent communication and interpersonal skills, a natural focus on building strong relationships and working effectively with cross-functional teams
Strong customer focus and commitment to delivering exceptional customer experiences is expected

Company info

Customer care, Premium brand, Profitable growth and Leadership

Scania is one of the world’s leading manufacturers of trucks and buses for heavy transport applications, and of industrial and marine engines. With over 50 000 employees and production facilities in Europe and Latin America, Scania is one of the most profitable companies in its sector. Global headquarters are in Södertälje, Sweden.

Scania Hungária Kft. is a 100% daughter company and is the official importer of Scania products in Hungary. Besides the importer function in Biatorbágy, Scania Hungária Kft. has 7 owned dealerships in Hungary, through which Scania trucks and busses are sold and serviced. Scania Hungária Kft. is part of the Central European Region with headquarter in Prague, which consists of Hungary, Czech Republic and Slovakia.

Scania Hungária Kft. is currently looking for a Customer Experience and Communications Manager CER

As our CX Manager within the CER region (CZ, HU, SK) you are at the helm of enhancing customer engagement and satisfaction, with a particular emphasis on harnessing client feedback, refining the customer journey within our premises and workshops, and steering lead management strategies to carve out new business opportunities.