Customer Care Coordinator– Card & Toll

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W.A.G. payment solutions HU Kft.
Munkavégzés helye

Hibrid • East Gate Business Park - Fót, Akácos, 2151

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Egyéb juttatások
- Mobiltelefon
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Kisgyermekeseknek
- Általános munkarend
Biztosított eszközök
- Laptop
- Mobiltelefon
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

The Customer Care Coordinator– Card & Toll is responsible for supporting Hungarian customers using Eurowag’s fuel card and toll services. The role ensures timely and professional handling of customer inquiries, accurate execution of administrative tasks, and maintenance of high customer satisfaction. This position serves as a vital link between sales, finance, and operations teams to ensure seamless service delivery and strengthen customer trust.

Job responsibilities

Handles customer inquiries regarding card and toll services via telephone and email.
Ensures fast, accurate, and courteous customer service while adhering to service level agreements (SLAs) when handling complaints and requests.
Provides assistance with card blocking, replacement, and activation.
Supports customers in registering their vehicles in the toll system and managing related documentation.

Administration and data management:

Checking and updating customer data and contract information in Navision and CRM systems.
Archiving documents, registering contracts, reconciling invoicing and payment information.
Daily use of the TMS (JIRA) system for ticket management and tracking.
Checking bank transactions, advance payments, and invoices.

Process improvement and collaboration:

Works with local and central Customer Care, Sales, Finance, and Operations teams to resolve customer issues.
Proactively reports system errors or recurring issues and makes suggestions for process improvements.
Participates in product and service development feedback.
Actively contributes to the continuous improvement of service quality.

Key measurable activities with KPIs:

Customer request and complaint resolution time (SLA adherence)
Ticket accuracy rate
Customer satisfaction index (CSAT/NPS)
Number of process improvement suggestions
Administrative error rate

Requirements

Required qualification & skills

Secondary education
Communicative English language skills, native Hungarian
1–3 years of experience in customer service, administration, or back-office (advantage: fuel card or toll service)
Knowledge of MS Office (especially Excel and Word)
Knowledge of CRM and ticketing systems (e.g., JIRA, Salesforce) is an advantage
Excellent communication and problem-solving skills
Customer-oriented mindset
Accuracy, reliability, systematic approach
Ability to adapt to a fast-paced environment
Ability to work in a team and perform tasks independently

What we offer

WHY JOIN US?
EW is diverse, disruptive and still evolving; we choose newcomers not only by skill but also whether they can be real colleagues through shared values. What's more is you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE AND OUR BENEFITS ARE JUST A PROOF:

We have flexible working hours and enjoy using a home office.
Paid holidays according to Hungarian regulations, 3 health days, cafeteria system of benefits, where you can choose your preferred products/services (meal voucher card, pension contribution, leisure and culture activities).
We will provide you training and language courses.
Each of us has a personal donation budget and you can spend one paid day each year as a volunteer during working hours.
Referral Rewards through our 'Go Far' scheme.
We have dog-friendly offices and parking spots
Outside the office hours we like to meet regularly at informal gatherings over a glass of wine and have fun at team events.

Workplace extras

Corporate events
Parking
Dog friendly

Company info

WE are EW - founded 30 years ago, EW Group, also known as Eurowag, stands as one of the fastest-growing integrated mobility and payment solution companies in Europe. Our dedication revolves around devising solutions that streamline the operations of commercial mobility companies, striving to simplify their everyday challenges.

As part of the Eurowag Group, which comprises a dynamic portfolio of innovative companies, including Sygic, fireTMS, Inelo, WebEye, Princip, KomTeS, and CVS, we collectively play pivotal roles in creating sustainable financial and technological solutions. Each entity contributes to our vision of democratizing the on-road mobility industry, with a focus on positive impacts on our industry, society, and the environment.

At Eurowag Group, we are committed to creating a diverse and inclusive workplace. We encourage women, men, and individuals of all backgrounds to apply and join our team.