Customer and Colleague Engagement - Business Partnering and Change Lead

Jelentkezem

Cég neve

TESCO-BST
Munkavégzés helye

1138 Budapest, Váci út 187.
Egyéb juttatások
- Cafeteria
Munka típusa
- Teljes munkaidő
- Általános munkarend
Elvárások
- Szlovák felsőfok
- 1-3 év tapasztalat
- Középiskola

Cafeteria

Teljes munkaidő Általános munkarend

Szlovák felsőfok 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

TESCO-BST

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.

Customer and Colleague Engagement - Business Partnering and Change Lead

The Role

Be the first point of contact towards stakeholders and represent the Customer and Colleague Engagement Centre
Be the owner of the business area related continuous improvement plan
Analyse, understand and surface back to the business the drivers of contact and the things that erode the customer or colleague experience
Own the business area specific yearly forecast and work together with the resource planners to prepare the operation for the upcoming changes
Come up with improvement ideas and drive changes to deliver
- Value for the business
- Increased customer and colleague satisfaction
- Efficiency
- Workload reduction
Be the owner of business area specific trainings and knowledge
Implement and maintain the service management framework

Your background

Secondary or higher education
2-3 years professional experience
Advanced Czech or Slovak language knowledge
Upper-intermediate level English knowledge
Advanced Hungarian language
MS Office
Managing and implementing change, CI
Critical thinking and strong problem-solving skills,
Analytical skills
Programme Management level planning and organizing

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
Annual private healthcare package
Performance-based annual bonus
Minimum of 25 paid leave days per year
Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Flexible Working policy (e.g.: home-office)
Relocation Bonus when permanently moving to Hungary
Language Allowance

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

#LI-AS1

#LI-Hybrid