Credit Control Analyst - Polish Speaking

bp is an international energy company, one of only a few that can deliver energy at global scale through a decades-long energy transition. Our purpose is to deliver energy to the world, today and tomorrow.
For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

About the role:

In charge of collection activities for the relevant portfolio(s) supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external partners in order to reach periodical goals / targets.

• Effective cash collection and monitoring of customer accounts [or own portfolio – may be cross-business or cross-country responsibility] consistent with BP’s credit standard & policies and preparing collection reports.
• Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
• Dealing with customers’ accounts and keeping these fully reconciled
• Enforce to the Team’s regular KPI’s [such as working conditions and performance]
• Deal promptly with customer disputes / issues in order to secure payments and follow the partner concern path
• Maintain and develop working relationship with Cross-functions [incl: Sales, Customer Service team etc.]
• Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant partners
• Apply all communication channels to resolve issues and perform daily tasks [e.g.: call customers not only send emails]
• Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
• Manage order blocks, review/resolve all credit-held deliveries and customer restrictions.
• Compliance with all relevant Credit Management related and QMS policies

• Previous credit control / cash collection or customer service experience (preferred)
• Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills
• Proficiency in English and Polish
• Able to deal with sophisticated situations while maintaining the right balance of customer and business focus
• Good level of analytical skills, numeracy and financial awareness.
• Effective problem-solving attitude.
• Excellent communication skills.
• Efficient time management and prioritization skills.
• Continuous improvement attitude with an open minded and adaptable work ethic.

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment