Client Services Manager

Support Services Group is one of the global leaders in customer experience solutions, with over 20 years of industry expertise and over 25 contact centers worldwide, including three in Hungary.
We support top brands across industries like automotive, banking, insurance, energy, retail and more.

As a Client Services Manager, you will play a key role in managing client relationships, overseeing daily operations, and coordinating across teams to deliver consistently high‑quality service. This position offers a flexible work environment, including the option to work from home.

Key Responsibilities

• Maintain regular communication with assigned clients through meetings and feedback management
• Monitor service performance (SLAs, quality, response times, issue resolution) on an ongoing basis
• Collaborate with internal teams (Operations, Management, IT, HR) to resolve client issues promptly
• Prepare and present performance reports and analyses to clients
• Coordinate smooth onboarding processes for new clients
• Develop improvement proposals based on client feedback
• Handle and follow up on critical situations and escalations
• Document client requirements, communications, and changes

• You bring at least 3 years of experience in client relationship management, service process oversight, or B2B environments
• You have advanced (C1) English proficiency, both spoken and written, suitable for negotiations and reporting
• You hold a university degree in business, communications, or management
• You have proven expertise in managing service processes, monitoring SLAs, evaluating KPIs, and solving complex issues
• Experience in customer service, call centers, or large-scale corporate operations is a plus
• You are confident in using CRM systems and Microsoft Office (Excel, PowerPoint)
• You demonstrate excellent communication and negotiation skills, aligning diverse interests across clients, operations, and management
• You maintain a strong client-oriented mindset and proactively contribute solutions to team success
• You possess solid analytical skills to interpret data, identify trends, and draw business conclusions
• You work calmly, independently, and responsibly, while collaborating effectively in a team environment
• You can remain flexible and available outside regular working hours to handle client escalations