Client Service Support, Analyst/Associate

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BlackRock Hungary Kft.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Ensure timely and accurate responses to high volume service activities for both internal and external clients
Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement
Achieve or outperform on service-level agreements and client expectations
Embrace the use of technology and digital tools to deliver the highest level of service
Achieve excellent results in client satisfaction surveys
Build relationships and collaborate closely with internal partners to ensure seamless delivery of service
Handle client concerns in a timely and sensitive manner and in accordance with internal procedures
Facilitate diagnosis of complex client service issues, identify source of service deficiencies and own their resolution

Requirements

Strong understanding of service excellence principles
Proactive approach to problem-solving and process optimisation
Emotional ownership and accountability for tasks and deliverables
Ability to manage complexity and prioritise effectively in a fast-paced environment
Interest in finance and operational processes, with exposure to reporting and reconciliation
Preferred familiarity with derivative instruments and their role in financial markets
Ability to map process gaps and recommend improvements
Leadership capabilities with experience in managing people or leading teams
Excellent written and oral communication skills
Strong planning and organisational skills
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
Preferred experience in preparing and reviewing financial audit reports with strong understanding of audit processes and compliance requirements
Degree in Accounting, Finance, or Economics preferred
CFA Level I or actively pursuing CFA certification (preferred but not mandatory) and/or Certification in Capital Markets & Derivative Instruments
3-5+ years of experience in client service, operations, or portfolio management support (mid/senior-level experience strongly preferred)

What we offer

Wide range of employee benefits including retirement investment and tools
Access to education reimbursement
Comprehensive resources to support physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)
Hybrid work model with at least 4 days in office per week and 1 day remote work

Company info

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.