Client Service Management, Analyst/Associate

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BlackRock Hungary Kft.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok és
- Francia középfok és
- Spanyol középfok és
- Olasz középfok és
- Arab középfok
- 5-10 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Build relationships, foster connectivity & manage expectations with clients
Navigate BLK to develop solutions to service challenges, making the firm feel small to clients
Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
Participate in regulatory, platform, and client related projects
Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements
Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

Requirements

5+ years of experience in financial services field preferred
BA/BS equivalent
Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once
Efficiently handle deadlines and pose ability to work independently for routine client projects
An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
A self-starter knows when to raise issues as appropriate
Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues
Innovative problem-solving capabilities and ability to think and act quickly and creativity
Good oral and written communication skills in English as well as another language —French, German, Italian, Spanish, or Arabic preferred

What we offer

Retirement investment and tools designed to help you in building a sound financial future
Access to education reimbursement
Comprehensive resources to support your physical health and emotional well-being
Family support programs
Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about
Hybrid work model with at least 4 days in the office per week and 1 day remote work

Company info

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.