Client Service Management, Analyst/Associate

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BlackRock Hungary Kft.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok és
- Francia középfok és
- Spanyol középfok és
- Olasz középfok és
- Arab középfok
- 5-10 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Build relationships, foster connectivity & manage expectations with clients
Navigate BLK to develop solutions to service challenges, making the firm feel small to clients
Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
Participate in regulatory, platform, and client related projects
Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements
Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach
Work closely with clients to onboard them for investment in BlackRock mutual funds domiciled in the UK, Luxembourg, and Ireland
Manage operational and contractual setup, resolve client queries, and escalate complex issues to internal partners
Own end-to-end contractual onboarding and drive change initiatives across EMEA

Requirements

5+ years of experience in financial services field preferred
BA/BS equivalent
Strong grasp of Microsoft Office applications
Ability to multitask many programs at once
Efficiently handle deadlines and work independently for routine client projects
Interest in the financial services/investment industry and desire to learn independently and in group settings
Self-starter who knows when to raise issues as appropriate
Ability to work as part of a collaborative team and assume additional responsibilities as needed
Ability to evaluate process inefficiencies, identify and implement business operational improvements and resolve issues
Innovative problem-solving capabilities and ability to think and act quickly and creatively
Good oral and written communication skills in English
Fluency in at least one additional language—French, German, Italian, Spanish, or Arabic preferred

What we offer

Retirement investment and tools designed to help build a sound financial future
Access to education reimbursement
Comprehensive resources to support physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)
Hybrid work model with at least 4 days in office per week and 1 day remote work

Company info

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.