Claim Manager

• Systematic identification and evaluation of customer and supplier claims
• Analyze technical, commercial, and contractual conditions and assess claim entitlement in cooperation with other functions, particularly the lawyers within the Legal Department
• Technical assessment of complex claim situations and evaluation of technical responsibilities and impacts
• Development of structured evidenced-based claim strategies, including scenario evaluations, negotiation strategies, settlement approaches, and risk assessments
• Preparation of claim files, documentation, and supporting evidence in close cooperation with Engineering, Quality, Sales, Procurement, Finance and the lawyers of the Legal Department to ensure consistent, transparent, and timely claim handling
• Support the drafting of clear and professional claim correspondence with strong factual, technical and contractual grounding
• Negotiate with customers and suppliers on claim‑related matters, ensuring robust outcomes
• Support the drafting and negotiation of settlement agreements and related documentation as well as handling alternative dispute resolution and formal dispute proceedings, in close collaboration with the lawyers of the Legal Department
• Support the application, implementation, and further development of the standardized claim management process
• Contribute to best practices, tools, templates, and reporting structures for consistent global claim handling
• Monitor performance indicators to identify opportunities for process improvements and efficiency gains
• Training and awareness activities on claim prevention, documentation requirements, and contractual risk implications

• University degree in Engineering, Industrial Engineering, Mechanical Engineering, Automotive Engineering, or a related technical field
• Additional qualifications in Project Management, Quality Management, or Business are an advantage
• At least 5 years of experience in Claim Management, Quality Management, or a similar role in an international industrial environment
• Good understanding of automotive industry processes, especially OEM, Tier 1, and Tier 2 supplier interactions
• Strong commercial awareness and ability to interpret technical and contractual documents
• Proven experience in handling complex negotiations and claim resolution
• Experience in cross-functional project management is an advantage
• Excellent English skills; German is a plus
• Strong analytical and structured problem-solving skills
• Ability to evaluate technical issues and develop effective claim strategies
• Confident, resilient, and professional in challenging situations
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work effectively in a matrix organization
• Detail-oriented, reliable, and able to manage multiple priorities

thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of €35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.

In the Hungarian development center with our engineering team of 1000 we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electromechanical steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers and our developments can be found in 25 % of the manufactured cars all over the world. Our engineers work on new challenges that can change the future of automotive.