Change Management Specialist (Maternity Cover)

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

We are seeking an experienced Change Management Specialist to manage the change office for large, strategic customers. This role acts as a single point of contact, coordinating and managing all contractual and commercial changes for high-value accounts. The position plays a critical role in ensuring change requests are accurately assessed, approved, implemented and delivered in line with agreed service levels, while maintaining strong collaboration with customers and internal stakeholders.

• Manage end-to-end change control activities, including request intake, analysis, approval, implementation, reporting and review.
• Coordinate and progress customer change requests through defined change management processes, including escalation where required.
• Maintain accurate and up-to-date records within the change management system.
• Provide timely, high-quality reporting and clear communication on change status, impacts and outcomes.
• Deliver detailed impact assessments for contractual and commercial changes.
• Manage smaller-scale commercial changes, including impact assessments and contract amendments.
• Organise and lead meetings and calls with customers and internal stakeholders, including senior leadership.
• Ensure appropriate approvals are secured prior to implementation and that changes are owned and delivered within agreed SLAs.
• Review completed changes to confirm objectives have been achieved and best practices are applied.

• You bring 2+ years of experience in Change / Bid or Project coordination.
• You have a solid understanding of structured change management processes.
• You have a basic financial knowledge about cost types, P&L reports.
• You are confident working with multiple stakeholders across organisations and seniority levels.
• You communicate clearly and professionally in fluent English, both verbally and in writing.
• You are comfortable using Microsoft Office tools, including Word, Excel and PowerPoint.
• You have proven ability to presenting internal and external customers.
• You demonstrate strong organisational skills, attention to detail and accuracy.
• You approach challenges with a proactive, solutions-focused mindset and sound judgement.
• You adapt well to change and contribute ideas for continuous improvement.

• Exposure to complex, high-value customer environments with strategic impact.
• Opportunities to collaborate with international teams and senior stakeholders.
• A role that supports professional growth through varied change and commercial activities.
• An inclusive and collaborative working culture within a global organisation.

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal trainings through Vodafone University and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and Vodafone Foundation events
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

• Advanced stakeholder management and customer communication skills.
• Commercial and contractual change assessment techniques.
• Enhanced reporting, governance and approval management capabilities.
• Best-practice change management methodologies within a global environment.

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