B2B After-Sales Technical Support Specialist - German

Jelentkezem

Cég neve

Transcosmos Kft
Munkavégzés helye

1133 Budapest, Váci utca 1-3.

Egyéb juttatások
- Egészségpénztár
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Location: [Budapest] | Full-time | Multilingual support team

Support smarter mobility — and help business partners ride further, faster.
Join our brand-new team supporting a premium global e-mobility brand. This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything.
In this B2B-focused role, you’ll be the go-to contact for our client’s dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you’ll play a key role in ensuring smooth, efficient after-sales support across multiple markets.

What You’ll Be Doing

Provide technical support to dealers via phone, email, and ticketing tools
Troubleshoot issues, track spare parts, and monitor exceptional shipments
Ensure cases are resolved within SLA and clearly documented
Escalate complex issues and collaborate with internal teams (warranty, logistics, finance)
Translate training materials and deliver remote and on-site training for partners
Support in reporting, reconciliation, and periodic settlements
Maintain high standards in compliance, data security, and customer satisfaction

Requirements

What You Bring

Fluency in English and German
Customer-first mindset with strong communication and organizational skills
A knack for problem-solving and technical thinking
Basic understanding of IT (MS Office, WLAN, troubleshooting, CRM/ticketing systems)
Team spirit, accountability, and a structured work style

You’ll Thrive If You…

Are interested in supporting cutting-edge consumer tech and smart mobility
Enjoy working with international clients and partners
Can multitask and adapt in a fast-paced support environment
Are open to occasional business travel for training delivery and partner visits

Selected candidates can expect to be work:

from Monday to Friday between 09:00 - 17:30

Nice-to-have

Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
College level preferred.
Experience in the e-bike, cycling, or mobility industry is a big plus

What we offer

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

We provide:

Competitive remuneration package;
Cafeteria package through SZÉP Card;
Private healthcare through Medicover;
Training and professional development opportunities;
Diverse, friendly, and international work atmosphere;
Modern office environment.

Workplace extras

Corporate events
Bicycle storage
Parking

How to apply

Turn your passion for tech and service into impact.
Apply now and help industry-leading mobility partners deliver exceptional service — from the workshop to the ride, and everything in between.

Jelentkezem MENTÉS