B2B After-Sales Technical Support Specialist - English

Location: [Budapest] | Full-time | Multilingual support team

Support smarter mobility — and help business partners ride further, faster.
Join our brand-new team supporting a premium global e-mobility brand. This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything.
In this B2B-focused role, you’ll be the go-to contact for our client’s dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you’ll play a key role in ensuring smooth, efficient after-sales support across multiple markets.

What You’ll Be Doing

• Provide technical support to dealers via phone, email, and ticketing tools
• Troubleshoot issues, track spare parts, and monitor exceptional shipments
• Ensure cases are resolved within SLA and clearly documented
• Escalate complex issues and collaborate with internal teams (warranty, logistics, finance)
• Translate training materials and deliver remote and on-site training for partners
• Support in reporting, reconciliation, and periodic settlements
• Maintain high standards in compliance, data security, and customer satisfaction