Aviation Customer Fuel Senior SME

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.  We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.  

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Szeged Team and advance your career as an

Aviation Fuel O2C Senior Subject Matter Expert

The Aviation Senior Customer Service SME role exists to support the Aviation Customer operations with process simplification and standardization in line with the Global Process Design Standards and with the Aviation strategy to achieve enhanced customer experience as well as efficiency delivery within the Customer Service teams. The Senior Customer Service SME plays a key role in the Aviation Business Transformation programs and SAF (Sustainable Aviation Fuel) implementation by ensuring effective processes and interfaces are in place to meet customer expectations.

The Aviation Senior Customer Service SME will work with the Team Leaders and in close cooperation with the operational teams

• Drive expertise in Customer Service processes and provide recommendations for process and efficiency enhancements. 

• Represent the E2E Customer view in process and SAF implementation related workshops and conversations, drive value adding outcomes with real customer impact.

• Consider the impact of SAF-projects on the Customer Service, Cash Collection and CX processes and ensure functional processes are aligned and can be operated without any interruption; ensure functional interfaces within the process work efficiently.

• Ensure organizational changes and transitions have no impact on Aviation customers by assessing the impact of the changes; creating and implementing respective mitigation plans.

• Ensure the Global Process Standards are embedded in the Cash Collection operations by driving regular process audits, ensure training materials and process documentation are up to date and trainings are delivered to the target population.

• Conduct regular control activities for the Aviation Customer operations, ensuring compliance and supervising internal control effectiveness.

• Complete process reviews and propose improvements to align and standardize across the Aviation organization and ensure changes are embedded and adhered consistently.

• Proactively identify gaps in existing and to-be processes, propose and implement continuous improvement opportunities incorporating standard methodologies  for Cash Collection.

• Train and mentor team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation.

• Support Aviation Customer Leadership in developing a high performance culture promoting continuous learning and focusing on meeting / exceeding customer needs / expectations.

• A bachelors’ degree or equivalent experience is required

• 3 - 5 years’ experience working in a Cash Collection/Aviation environment.

• High degree of O2C process knowledge

• High level of SAP and "myinvoice", data capture systems proficiency

• Project management and/or transition experience

• High Level of IT proficiency in Microsoft packages

• Excellent written/oral communication skills and ability to build effective working relationships

• High level of Influencing skills, ability to drive conversations forward and create auspicious outcomes

• Strong performance-management skills with experience of managing both quantitative and qualitative targets and a track record of achieving goals

• Exceptional time management and organization skills.

• Strong stakeholder-management skills

• Possess a sound understanding of internal and external customer needs, able to negotiate and manage expectations to meet / exceed requirements.

• Different bonus opportunities based on performance, wide range of cafeteria elements

• Life & health insurance, medical care package

• Flexible working schedule: home office up to 2 days / week, based on team agreement

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: Extended parental leave, Mother-baby room

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!