Authentication Operations Support

Authentication Operations support is responsible for performing operations and application integration work in the Authentication Services space on the enterprise platform. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Working in shifts is required to support multiple regions (no nightshift)

• Support business and work with System administrators, developers and analysts with troubleshooting issues.
• Perform integration and onboarding of applications to Identity & Access Management solutions.
• Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tool.
• Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure.