Asset Management Engineer - Charging Infrastructure

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Accenture Korlátolt Felelősségű Társaság
Munkavégzés helye

Távmunka / Remote

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Supporting technical (remote) commissioning of electrical installations within charging infrastructure
Acting as the central contact point for second-level technical support, including remote analysis and product configuration
Monitoring the operation of charging infrastructure and ensuring compliance with agreed service levels
Ensuring fast, efficient fault clearance and well-functioning service processes
Taking responsibility for the selection, coordination, management, and qualification of service providers
Providing second-level technical support to resolve errors related to charging stations and their services upon request from customer service
Initiating and following up on third-level support, internally or with external service providers, when issues cannot be resolved at second level
Coordinating ticket processing together with the customer service team, prioritizing second-level cases to ensure timely resolution
Training and supporting the customer service team by sharing technical expertise, enabling more issues to be resolved at first-level support
Communicating directly with customers via e-mail and phone to identify, analyze, and resolve technical issues
Planning and monitoring maintenance activities at charging stations and managing service partners accordingly
Creating, maintaining, and continuously improving processes, work instructions, and routines to support efficient and effective technical error resolution

Requirements

Engineering degree or equivalent technical education
Strong technical understanding of electrical installations, ideally charging stations or eMobility infrastructure
Experience in Asset Management, including FMECA and Root Cause Analysis
Professional experience in eMobility and/or servicing of electrical installations
Solid experience in technical documentation and structured technical processes
Professional written and spoken English and communicational German are mandatory
Strong communication skills and the ability to interact confidently with customers, service partners, and internal teams
Structured, solution-oriented mindset with a strong sense of responsibility

What we offer

Cafeteria - Budget for benefits based on your choice
Refer-a-Friend - get a bonus in the employee referral program
Flexible working arrangements (Flex-work, Telework)
Wide range of leading-edge training (including language courses)
AYCM sports pass card
Family oriented benefits
Competitive compensation package, paid overtime, and insurance
Company shares on discount price
Employee assistance program (counseling by mental health therapist, legal or financial advice)

Company info

A new area within Accenture Hungary is Industry X, an advanced, digitally-enabled planning and investment approach for manufacturing and asset-intensive industries. In your role within the Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves across industries. You’ll help them transform their product, manufacturing and product-related service value chains. As part of Accenture, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.