Public Area Attendant - 100%

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FIVE Zürich Switzerland
Munkavégzés helye

Sheraton Atlantis Arabella, Döltschiweg 234, 8055 Zürich, Switzerland

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmi munka
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Key Responsibilities

Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
Inspect condition of furniture for tears, rips, and stains and report damages.
Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives, where FIVE's initiatives & targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting FIVE's culture and values.
Keep yourself informed of hotel product and service knowledge to answer guest questions
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction
Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs

Requirements

What We're Looking For

Hands-on approach with a ‘can-do!' work attitude
Commitment to delivering exceptional guest services with a passion.
Knowledge of the housekeeping industry and up to date with housekeeping trends
Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
Excellent standards of cleanliness and knowledge of basic sanitation requirements/controls and applications of relevant chemicals
Previous public area attendant experience of 1 - 2 years is a plus
Must be highly organized and energetic and possess the ability to get the job done.
Swiss work permit holder or EU ID / Passport holder
Strong working knowledge of industry regulations
Ability to find creative solutions while taking ownership for all duties and tasks assigned

What we offer

The Team

‘FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.