Group Loyalty Product Manager

Location: MOL Campus

Team: Digital Factory

Experience Level: Senior

Language: Fluent in English

Your Superpower: Building loyalty products that delight millions

About Us: Digital Factory @ MOL Group

Imagine a place where startup energy meets corporate muscle. That’s us. We’re Digital Factory, the innovation engine behind MOL Group’s transformation from a traditional fuel retailer into a digital-first, customer-obsessed mobility and consumer services powerhouse.

We’re building a smarter future – powered by data and AI, driven by insights, and designed for people. From our Salesforce-powered loyalty app (hi, MOL MOVE) to our ever-evolving Data Lake, we’re not just keeping up with the future – we’re building it.

About the Role

As our Group Loyalty Product Manager, you’ll shape the strategy, roadmap, and evolution of our digital loyalty platform. You’ll lead capability development, guide customer‑journey design, and ensure we deliver personalized, meaningful, and scalable loyalty experiences across all MOL Group markets.

This role combines strategic product leadership, deep loyalty expertise, and hands‑on collaboration across marketing, technology, data, and vendor partners.

If you love building customer value, influencing product direction, and working on high‑impact digital platforms – you’ll feel right at home.

• Define and execute the product strategy for MOL’s digital loyalty platform

• Drive capability development, including personalization, gamification, mobility integration, and ecosystem features

• Shape long‑term product vision with senior stakeholders and translate business goals into product outcomes

• Lead feature discovery: define user needs, system behavior, customer journeys, and experience flows

• Build and maintain a multi‑year product roadmap – prioritizing based on impact, feasibility, and market trends

• Run MVPs, pilots, and experiments to validate ideas and accelerate learning

• Own the product backlog: write clear requirements, user stories, and acceptance criteria

• Analyze industry trends, customer insights, and competitive benchmarks to drive innovation

• Partner with technology teams to ensure scalable delivery and high‑quality execution

• Own product KPIs and measure impact using analytics, insights, and customer feedback

• Manage cross‑functional communication, alignment, demos, and stakeholder updates

• Act as budget owner for product development and vendor collaboration

• Lead and mentor thematic product leads (1–5 direct reports)

• Contribute to the overall Digital Factory strategy and represent loyalty in cross‑functional forums

• Develop strong knowledge of Salesforce (Marketing Cloud, Loyalty, Data Cloud) to guide future capability expansion

Education

• Bachelor’s degree required; Master’s is a plus

• Specialization in Business, Marketing, or a related field preferred

Experience

• 10+ years in product management, loyalty, personalization, or customer‑focused digital roles

• Loyalty/rewards experience in retail or consumer services strongly preferred

• Experience with personalization, UX design, and customer‑centric methodologies

• Strong track record in Agile projects

• Design thinking or customer‑oriented delivery experience is a plus

Professional Competencies

• Strong product management/ownership background in loyalty, CRM, or personalization

• Solid understanding of loyalty programs, customer data, and consumer insights

• Experience with Agile delivery and cross‑functional collaboration

• Analytical and structured thinker with strong problem‑solving skills

• Proficient in Microsoft Office and task‑management tools (e.g. Jira)

• Familiarity with Salesforce (Marketing Cloud, Service Cloud) and analytics tools (Power BI, Tableau)

• Experience with customer‑centric methodologies (e.g. design thinking)

Soft Skills

• Excellent analytical skills and sound business judgment

• Strong communication and stakeholder‑management abilities

• Able to prioritize and deliver in a fast‑paced, agile environment

• Confident leading multicultural teams across borders

• Detail‑oriented while keeping sight of strategic goals

• Proactive, collaborative, and ownership‑driven mindset

• Customer‑centric, curious, and eager to learn

• Work with cutting-edge technologies and an innovative team.

• Collaborate across the CEE region on impactful projects.

• Opportunities for professional growth and cross-industry experience.

• Access to Medicare health insurance, annual bonus, and a comprehensive benefits package.

• Regular team outings and MOL family events.

• A workplace that values inclusion, creativity, and your unique perspective. 

Main Recruitment Steps

• Quick call – A brief chat with our recruitment team.

• Interviews – Two rounds with your future manager and team.

• Case study – Either a take-home assignment or a live problem-solving session.