Data operations manager állások Budapesten (vevőszolgálat)

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Log cases and calls with high-quality standards
• Collaborate with internal teams (Sales, Finance, etc.)

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Log cases and calls with high-quality standards
• Collaborate with internal teams (Sales, Finance, etc.)

• Create and maintain schedules aligned with demand forecasts, SLA requirements, and employee preferences
• Manage time-off requests, planned absences, and shrinkage with standardized processes
• Build and fine-tune mid-term forecasting models to match staffing needs

• Managing and processing customer orders with accuracy, from entry to invoicing
• Handling order follow-up, stock information, backorder reports, claims, returns, and crediting
• Logging cases and calls to a high standard and providing regular updates until resolution

• Order processing and order management via email and online platforms (few calls only, 2-3/day)
• Sales order tracking.
• Monitor supply outages and react accordingly for incoming and existing orders.
• Backorder management and general customer query management.

Customer support and service Accelerating the development of email marketing among customers Coordinating and implementing customer and partner onboarding Quality assurance Preparing campaign results and creating evaluations, proactively deriving measures Regular communication with partners,...