Analyst short term trading spain m f d in renewable energies hamburg based flexibility to work from madrid állás, munka

Effective cash collection and monitoring of customers’ accounts (or own portfolio – may be cross-business or cross-country responsibility) consistent with BP’s credit standard & policies and preparing collection reports....

• Deliver top-tier technical support to our end-user community via phone, in-person, or online;
• Diagnose hardware and software issues and provide effective, timely solutions;
• Ensure support tickets are resolved within service-level agreements (SLAs) and to high customer satisfaction;

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

Acquire and review financial data for customers, using market information and data provided by specialist credit agencies, through the internet and direct from the customer, working together with representatives from the business as appropriate....

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Ensure understanding, consistency, and reliability of client KPIs, rules, calculations, and analysis across the organization
• Develop client reporting and performance monitoring tools, including monthly reporting and client segmentation analysis

• Develop and optimize end-to-end pricing strategies, including algorithm development, implementation, and continuous performance monitoring
• Design and execute complex pricing experiments and A/B tests, analyzing results and providing strategic recommendations to leadership

• Compilation and preparation of relevant key figures for monthly reporting, budgets, and forecasts, as well as deriving recommendations for action
• Further development of the company's business intelligence approach (Qlik Sense)
• Ensuring high data quality