Data operations manager állások Külföldön (Ügyfélszolgálat, vevőszolgálat)

• Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
• Setting clear goals with a strong focus on client satisfaction and long-term retention

• Create and update customer accounts and price lists ensuring accuracy and consistency according to established checklists
• Manage the creation and updating of surgeon profiles in the system
• Review, manage, and archive contracts, ensuring proper follow-up and compliance with organizational procedures.

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• Review and support customers' calibration and application requirements
• Update calibrations as needed and write calibration reports
• Implementation of user seminars
• Customer support (via hotline/remote)

• Complete products returns process from creation through crediting and filing
• Assist in verifying documents for archiving purpose
• Sending shipping documents to customers
• Generating or sending reports to required recipients

• Manage standard orders and periodic promotional orders across our European sales regions (France, Germany, Italy, Portugal, Spain, Switzerland, Eastern Europe, and the EMEA region)
• Take responsibility for coordinating the entire order-to-cash process

• Supporting customers via phone and email
• Helping customers navigate everything from investments and saving to account services
• Making sure customers get the most out of Nordnet's tools and features
• Sharing customer feedback internally to improve our products and services