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• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Lead Digital Factory‑level roadmap development, spotting risks, dependencies, and mitigation actions early
• Drive strategic, cross‑functional transformation initiatives within Digital Factory (and potentially beyond)

• Manage Invoice acceptance procedures
• Handle Invoice related questions, requests
• Own daily business communication and complaint resolution
• Work on and provide accurate monthly/ quarterly closing reports
• Create and follow up on Purchase Orders
• Oversee general reporting on assigned portfolio

Magas szintű technikai és üzleti tanácsadás ügyfelek számára az Atlassian termékekkel és saját fejlesztésű megoldásokkal kapcsolatban Ügyfelek üzleti és IT folyamatainak felmérése Komplex megoldások tervezése, bevezetése és minőségbiztosítása Komplex automatizálási és integrációs megoldások...

Development, customization, and maintenance of ServiceNow applications, modules, and integrations Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions Design, development, testing, and implementation of ServiceNow solutions in...

Defining and leading architectural strategy for business systems across BAU applications and service operations Establishing target state architecture optimizing legacy systems and designing future-ready capabilities Championing modern architecture patterns including service operations automation...

Preparation and delivery of high quality network designs and customer solutions according to project scope and schedule Regular maintenance of overall solution documents Definition and agreement of project scope, estimation of time, budget and resources required Collaborative work with other...

Design Unified Communications solutions across multiple platforms and customers Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams Gather customer requirements and translate them into clear technical designs Lead technical activities during...

Management of Technology ServiceNow queue ensuring adherence to service level response and resolution requirements Service request support including end-to-end management of L1-L3 incidents with internal and vendor resources Development of ServiceNow reporting including service level metrics...