Senior technical support engineer állások Svájcban (it support, helpdesk)

• Resolve incidents reported by business users on Banking applications
• Coordinate between various teams within the department and internal IT teams within the bank to fix major incidents
• Communicate updates to business users
• Document issues and resolutions using internal systems

• provide high service quality to customers for a set of services which has the potential to be customer facing as needed
• ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

YOUR ROLE   As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.   YOU WILL:   Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.  ...

• Ensure that that Polarion is running smoothly in the operational environment
• Contribute to ensure efficient and high-quality support to the end users including training
• Build trusted relationships with end-users and collaborate across technical, infrastructure, and cross-functional teams