Diákmunka it support specialist trainee állások, munkák it support, helpdesk kategóriában

Location: Debrecen, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Assist customers and partners with product or technical questions
• Handle calls, chats, and emails with professionalism and empathy
• Troubleshoot issues, track cases, and make sure customers get clear solutions
• Escalate requests to the right teams when needed
• Follow data privacy and security rules

• Unterstützung unserer Kunden telefonisch und schriftlich; Annahme und Bearbeitung von IT-Tickets (HW und SW) sowie Änderungsanfragen
• Überprüfung, Nachverfolgung und Dokumentation von Tickets in verschiedenen Systemen
• Kommunikation mit Kunden und Zusammenarbeit mit dem Second-Level-Support

Ügyféltámogatás, hibajegyek triázsa és kezelése SLA szerint, távoli és helyszíni hibaelhárítás/konfigurálás. M365 és AD alapfeladatok; hardver- és szoftvertelepítések, eseti hálózatszerelés; eszköz-, patch- és backup felügyelet. A munka 90% irodai, 10% helyszíni (jellemzően Zala megye, főként...

• IT-bejelentések és problémák fogadása – 1st Level Support
• Beérkező ticket-ek rögzítése, elemzése és megoldása
• Összetettebb hibák továbbítása a 2nd/3rd Level IT csapat felé
• Felhasználói kérdések és kisebb karbantartások támogatása

• Provide technical assistance and support for computer systems, software, and hardware issues
• Troubleshoot and resolve problems with desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications and operating systems

• 3rd Level Support für IT-Security Produkte (IAM) entwickelt für Großunternehmen,
• Analyse komplexer und vielfältiger technischer Probleme in Systemen von Kunden, Zusammenarbeit mit 2nd Level Support, Systemadministratoren, Cybersecurity Experten und SW Entwicklung,

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies.  ...

• Engaging with customers by utilizing real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues

– Ügyfeleink technikai támogatása GPS és telematikai rendszereink használatában – Hibabejelentések kezelése, eszközök távdiagnosztikája – Új eszközök, szolgáltatások beüzemelésében való közreműködés – Kapcsolattartás partnerekkel és a szervizcsapattal...

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Informatikai eszközök üzemeltetési feladatainak ellátása Hibák elhárítása Sérülékenységek feltérképezése...

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)
• Diagnose and resolve incidents via ticketing tools (remote & on-site support)
• Install, configure, and maintain devices, applications & user accounts

YOUR ROLE   As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.   YOU WILL:   Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.  ...

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.