Analyst short term trading spain m f d in renewable energies hamburg based flexibility to work from madrid állások, munkák it support, helpdesk kategóriában

• Biztonsági riasztások és incidensek monitorozása, jegykezelő rendszerben történő dokumentálás és riportálás
• Weboldalak kategorizálása webszűrő szolgáltatások és e-mail biztonsági eszközök használatával
• Biztonsági incidensek kezelése, vizsgálatokban és elhárításban való közreműködés

• Deliver top-tier technical support to our end-user community via phone, in-person, or online;
• Diagnose hardware and software issues and provide effective, timely solutions;
• Ensure support tickets are resolved within service-level agreements (SLAs) and to high customer satisfaction;

Location: Debrecen, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies.  ...

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Provide technical assistance and support for computer systems, software, and hardware issues
• Troubleshoot and resolve problems with desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications and operating systems

• Manage onboarding/offboarding, ensuring IT equipment and software readiness.
• Coordinate hardware/software orders and employee IT support requests.
• Troubleshoot issues with devices and local infrastructure (network/connectivity).

• Proposing additional enhancements and new software solutions for the firm's legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects