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You will receive calls and enquiries from dedicated customers and help solve their problems. (Don't worry, you will be prepared for everything during the onboarding period!) You will provide information, if needed, about your partner company's products and servicesma 05:25
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Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which...márc. 26.
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