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Service+desk+agent állások, munkák

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  • Slovenian Speaking Service Desk Agent

    Legyen az első 5 jelentkező között!
    1134 Budapest, Váci út 43.
    We are looking for an enthusiastic Slovenian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. Your responsibil...
    Friss
  • We are looking for an enthusiastic Croatian/Serbian/Bosnian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. Y...
    Friss
  • Portuguese speaking Service Desk Agent

    Legyen az első 5 jelentkező között!
    1095 Budapest, Soroksári út 44.
    Handle end user calls and web queries in Portuguese and English languages Act as the first point of contact for the customer Precise administration Act as primary contact between customer and resolving group Keep the user informed, own and follow up ongoing cases
    tegnap 08:35
  • Handle end user calls and web queries in English and German Act as the first point of contact for the customer Precise administration Act as primary contact between customer and resolving group Keep the user informed, own and follow up ongoing cases   **This role requires work in...
    tegnap 08:09
  • Provide efficient technical support at L1 or L2 levels. Deliver telephone support primarily in German to ensure customer satisfaction. Maintain 24/7 telephone availability, including holidays and weekends, working in 3 shifts. Receive, categorize, and offer initial support for pr...
    márc. 26.
  • Nach einer gemeinsamen Einschulung nimmst du selbstständig IT-Störungsmeldungen, Fragen und Änderungswünsche unserer User*innen professionell entgegen Diese Anliegen löst du telefonisch, remote und schriftlich Als Schnittstelle zwischen den Kund*innen und dem 2nd Level Support üb...
    márc. 26.
  • Resolving IT issues of our clients, act as first point of contact for the customer Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved o...
    márc. 26.
  • Providing L1 support (analysis and check on possible solutions) for applications in scope. Ticket creation/categorization/prioritization. Ticket escalation to respective Support Group. Coordinating the German end user resolution in cooperation with the other English speaking supp...
    márc. 26.
  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which...
    tegnap 09:55
  • Work location : Mill Park ( incl. Hybrid working mode ) Ready to work in different shifts with a support window of 24 / 7 -dedicated to 1 project. Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, Floor Man...
    márc. 25.
  • Ensure the delivery of cost effective and high-quality services. Manage the scoping, design, implementation of new service areas, technologies or business processes and systems when assigned for new or existing clients. Maintain regular open communication with assigned customers...
    márc. 25.
  • Deal with software and connection-related issues Use automated diagnostic programs to solve network programs Use helpdesk software to call with descriptions of issues, progress, and solutions Escalate complex cases to Level 2 agents
    márc. 25.
  • Help end-users by resolving their IT issues and queries Provide support through email, chat, or phone Support our customers in German and English.
    márc. 25.
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