Manage a team of Customer Service Representatives
Lead, motivate and develop team competencies and BSC capabilities
Train, and manage team performance, create and implement objectives and development plans for direct reports
Manage the team's workflow and ensure that...
Lead the overall strategic direction, vision and day-to-day global leadership and management of the digital journey for the Service Line (either Financial Operations or Customer Operations).
Lead digital innovation and ideation across the entire.
Supervising the performance of the call centre and customer relation agents from quality assurance perspective
Provide briefing to contracted providers on campaigns, procedure and product changes, on need basis
Maintain control of quality standards in relation to oral and...
Our Delivery Managers are an essential element in delivering effective solutions to our clients. They hold full accountability for the ‘delivery machine’ and for ensuring efficiency across the client relationship. This is where we manage consistent delivery of our SLAs and...
Manage a team of ca. 12 employees, including junior, experienced and senior colleagues: manage the performance and processes, set targets, evaluate results
Build and maintain relationships with stakeholders
Work really closely together with the core HR team.
Understand BSC business strategy and translate onto business department/ employee level
Ensure service is delivered according to Service Level Agreement in line with agreed KPIs with country partners
Ensure partner satisfaction and that proper feedback process from the...
Strategy: based on the enterprise strategies of local markets and group function develop these elements into a single longer term business integration strategy for Shared Services
Understand emerging trends and approaches on location footprint and the implications for the SSO...
Manage a team of 12-15 Accounts Payable accountants – to deliver high quality services to customers
Take ownership for the results and deliverables of the team and ensure those improve consistently
Continuously improve the control environment by documenting, implementing and...
Leadership, guidance and development of Technical Integraty team members (8-10 people)
Recruit team members according to business requirements and business plans
Monitor and drive the timeliness and quality of monthly billing
Support operational delivery of AP processes
Reports directly to Finance SSC manager
Support team in complex issue resolution
Makes decisions which improve quality, cost and people engagement
Manage, Develop and Coordinate tasks of a team
Monitor KPIs and key controls for...
Attract and develop a team to manage the start-up and transition phase and then mature into a high performance group over time.
Supervise a team of 6-10 accounts payable professionals in day to day work.
Help develop a group environment and culture that supports the attraction...
Ensure all departmental KPIs and Consumer service metrics are achieved on a daily weekly monthly basis
Act as the custodian for consumers experience, ensuring High Touch service delivery at all times
Work with the Training & Quality Manager and the Customer Relations Manager...
Leading and developing a team of logistics specialists to ensure successful execution of daily operations
Optimizing the daily flow of goods and guaranteeing exception management to our customers’ satisfaction
Communicating with customers regularly regarding the status of...
Development and maintenance of the in-house C++ and Python model libraries
Advancing the quantitative toolbox by developing new technologies, algorithms and numerical techniques
Work on general efficiency improvement and optimization of the analytical libraries