Act as the first point of contact for the Field Technicians/3rd party vendors
Assigning incoming incident to the dedicated Field Technician Teams
Ensuring that incidents are being solved within the contractual timeframes
Being responsible for monitoring the overall lifecycle...
Service Desk Representatives aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the...
Provision of general end user support to users´ workspace equipment (local)
Provide hardware support to end user’s equipment (laptop/desktop, mobile phones),
Provide software support to end user’s (general applications),
Provide support to general workspace...
Providing IT support for Deloitte staff for the Hungarian office
Installation and system management
Working in a group of 5 professionals
Participating in IT Helpdesk Support activities
Maintenance of Windows server environment
Software/Hardware lifecycle management
IT support, Helpdesk
Act as Scrum master for one or more scrum teams
Facilitate sprint planning, retrospective and sprint demos
Accountable for delivery of the automation opportunity assigned to the squad
Ability to remove blockers for teams
Take responsibility for managing dependencies between...
Create RPA (Robotics Process Automation) solutions as per architecture design and develop procedures, service standards for business excellence
Methodically document all phases of engagement from business process analysis to development and implementation
Development and Support.
Identify use case and review requirements
Analyse the AS-IS process and design the TO-BE automation solution
Design the RPA solution architecture for the identified automation opportunity
Coordinate with developers and automation architect to ensure solution architecture is in...
Perform unit test, performance test, platform test, integration test and regression tests of BOTs
Prepare test scripts as per the solution design
Execute the test scripts and document the results
Plan, structure and coordinate automation testing using RPA testers and members...
Be responsible for complex tasks requiring high level of technical knowledge
Works closely with Supervisors and Technical Support Specialists
Provides technical training sessions to junior agents
Takes part in building knowledge base articles based on in-scope support...
In the Data Center and Technology Platforms such as SAP, J2EE, Analytics and Scheduling area : master high level I&T service, get a very good insight of the IM&T strategy, own the I&T service evolution roadmap and ensure its alignment with IM&T strategy & priorities while...
As a Service Desk Analyst with Givaudan, You will assist regional users with providing functional and technical support in workplace services area. Do you have some Service Desk experience and speak English and German? Our role might be a great opportunity for you:
Receive incoming queries and issues via E-mail, Skype or Telephone and accurately register their details into the ticketing system
Provide 1st line support to colleagues, remote users through the telephone or Skype session, including screen sharing
Offer “First Call...
As a Service Desk Analyst with Givaudan, You will assist regional users with providing functional and technical support in workplace services area. Do you have some Service Desk experience and speak English and Hungarian? Our role might be a great opportunity for you:...
Answer contacts promptly and professionally
Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
Manage end to end all calls logged, providing regular updates to customers on call status
May involve use of...