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Eaton

Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.

Telcom / Network Engineer - Lead Technical Support Specialist (French speaker)

Task:

    Location: EMEA Business Service Center in Budapest, Hungary

    The primary function is to provide expert technical support and troubleshooting assistance for after sales activities for EATON Power Quality Division. The service will be provided on several channels: telephone, e-mail, web ticket, internal systems, etc.

    Responsible for interfacing with end customers, internal customers and sales organisations, but also with logistics, quality, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of post-sales technical support functions.

    Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, connectivity issues, warranty, repair/calibration request, product changes or returns.

    Resolves problems by applying established procedures and tactics, and if necessary implementing new processes for troubleshooting, testing and problem solving.

    Additionally, the Lead Specialist act also as deputy Team Leader taking active lead in Business Partner communications, team activity coordination, reporting, training the new joiners or other colleagues, advising colleagues on daily challenges and being active driver of project related team activities.

    Essential Functions:

    • Act as a technical specialist for resolving not-standard customer challenges related to a given product, software, connectivity, network communication, service lines via phone/email/webchat etc.
    • Provide assistance to hardware and software issues which involve L3 and above technical support engineers, R&D and Product Managers.
    • Drive customer loyalty through quality of service, improved value and through a high performance culture.
    • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
    • Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.
    • Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
    • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
    • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.
    • Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.
    • Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
    • Own and drive the creation of daily/weekly/monthly team reporting activities.
    • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.

Expectation:

    • Bachelor’s degree (BS/BA) in Computer Science or Electronic/Telecommunication Engineering from an accredited institution (or equivalent professional degree).
    • 3-5 year of professional experience in Engineering and/or Technical Support sector.
    • Strong French and English language capabilities.
    • Minimum 3 year of professional Customer Service / Information Technology experience.
    • Excellent knowledge and understanding of the technical parameters in the area of Power Quality, UPS, network communications, servers, IT protocols.
    • Experience in managing teams and people, taking action in challenging circumstances and drafting reporting, identifying KPIs and assignments, prioritizing workload and delegating tasks.

What we offer:

    • Eaton Business System offering various tools for management and people development
    • Excellent working environment – safety and ethics is really important for us
    • Challenging projects in dynamic collaborative team
    • Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

    About Eaton:

    Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. At Eaton, we see things differently.

    We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you.

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Network and System Engineer
  • Telecommunication
  • Full time

Experience required:

  • 3-5 years professional experience

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • French - higher advanced/fit for negotiation

Job location:

Eaton - Business Service Center EMEA - 1123 Budapest, Nagyenyed u. 8-14., Krisztina Palace

How to apply/contact information:

Looking forward to receiving your applicaion via our career page.

A hirdetés adatai:
  • Pozíció neve: Telcom / Network Engineer - Lead Technical Support Specialist (French speaker)
  • Hirdető cég: Eaton
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: II. kerület
  • Feladatok: Location: EMEA Business Service Center in Budapest, Hungary The primary function is to provide expert technical support and troubleshooting assistance for after sales activities for EATON Power Quality Division. The service will be provided on several channels: telephone, e-mail, web ticket, internal systems, etc.Responsible for interfacing with end customers, internal customers and sales organisations, but also with logistics, quality, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of post-sales technical support functions.Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, connectivity issues, warranty, repair/calibration request, product changes or returns.Resolves problems by applying established procedures and tactics, and if necessary implementing new processes for troubleshooting, testing and problem solving.Additionally, the Lead Specialist act also as deputy Team Leader taking active lead in Business Partner communications, team activity coordination, reporting, training the new joiners or other colleagues, advising colleagues on daily challenges and being active driver of project related team activities.Essential Functions:Act as a technical specialist for resolving not-standard customer challenges related to a given product, software, connectivity, network communication, service lines via phone/email/webchat etc.Provide assistance to hardware and software issues which involve L3 and above technical support engineers, R&D and Product Managers.Drive customer loyalty through quality of service, improved value and through a high performance culture.Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.Own and drive the creation of daily/weekly/monthly team reporting activities.Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
  • Elvárások: Bachelor’s degree (BS/BA) in Computer Science or Electronic/Telecommunication Engineering from an accredited institution (or equivalent professional degree).3-5 year of professional experience in Engineering and/or Technical Support sector.Strong French and English language capabilities.Minimum 3 year of professional Customer Service / Information Technology experience.Excellent knowledge and understanding of the technical parameters in the area of Power Quality, UPS, network communications, servers, IT protocols.Experience in managing teams and people, taking action in challenging circumstances and drafting reporting, identifying KPIs and assignments, prioritizing workload and delegating tasks.
  • Elvárt végzettség: Főiskola
  • Elvárt nyelvismeret: Angol, Francia
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 3-5 év szakmai tapasztalat
  • Feladás dátuma: 2018-02-13
Állás, munka még: Eaton>