Technical support specialist (Level 2) (103104)

What you'll be doing:

As Technical support specialist (Level 2), you will be in charge of:

  • Owning, leading and driving issues and representing BT during technical conference calls
  • Handling technically complex incidents and changes
  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Having the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions
  • Being exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions
  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern

We'll also need to see these on your CV:

Professional skills:

  • In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)
  • 1-2 years’ of experience in technical support
  • Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki
  • Advanced English is a must due to it being the working language at BT

Here's what you'll get in exchange:

  • Technical and soft skill trainings thanks to our dedicated trainer team 
  • Office in the heart of Debrecen
  • Lots of fringe benefits
  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career
  • To witness the future of networking due to cutting-edge technologies

Our efforts to become a really good place to work have been honoured with the following awards:

  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)
  • Family-friendly Company (2012, 2014, 2016)
  • Best Workplaces Award 2020 by Szerethető Munkahelyek
  • Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk. hu
  • Best University Programme in Hungary Award - (2018)
  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)
  • Best Employer Branding Initiative in the CEE, SSC sector (2018)
  • Most attractive employer, SSC sector (2017)
  • Best University-Business cooperation of the year in CEE (2017)
  • Best SSC in CEE region (2016)

How to apply

Apply via "Jelentkezem" button underneath!

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Business Supporting Centres
  • IT Support

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

  • English (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Debrecen