In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services. We operate with 1.700+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
Technical Support Specialist - German Speaking 24/7 - 000000247688
Vodafone Business is a Vodafone Group entity offering Vodafone products and services to multinational customers.
The team is responsible for driving the efficiency of the incident management and service request fulfilment process, achieving client satisfaction through the delivery of a quality and timely service; furthermore, the team makes recommendations for improvement of these processes. Facilitating communication and coordination, the team is able to manage internal and customer escalations regarding incidents across the Service Desk.
What you will do:
- Produce incident reports (internal/external), including Incident Management, Request Fulfilment process & procedures
- Keep contact with internal partners and 3rd party providers, interact with the customer and keep them fully informed
- Oversee service requests and manage escalated incidents for timely completion
- Identify the potential problems in the system and make recommendations for process improvements
- Contribute to the knowledge base, implement and maintain a knowledge management system
- Answer support calls and logs tickets, assigns priority owner and timescales
- Organize, join or lead conference calls with engineers and customers
This position is for you if you have:
- Fluent English knowledge and at least intermediate level of German knowledge is a must
- Interest in cutting edge technologies and Internet of Things area is a huge advantage
- Experience in support/ helpdesk/ customer service and experience of customer/ vendor relationship management is a must
- MPLS Networking knowledge and CCNA is a plus
- Intermediate level of Excel knowledge and experience in reporting
- Excellent communication skills are inevitable and experience in major incident communication is a must
- Familiarity with logging systems (e.g. Service Now, ITSM,)
- Strong customer focus and Problem solving skills
Why should you join us?
- We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
- Unravel your continuous process improvement mindset – new ideas are always listened to
- Internal coaching/mentoring culture
- Support of career aspirations and personal development
- Possibility to work from home
- Business Supporting Centres
- IT Support
- IT Operation, Telecommunication
- IT Support, Helpdesk
- Full time
- 1-3 years professional experience
Required language level:
All of these are:
- English - intermediate / communication
- German - higher advanced/fit for negotiation
Budapest, 1087 Hungária körút 40-44.
How to apply:
Please send your CV to "Jelentkezem" button.