Technical Support Analyst Level2

Good news! We are hiring Technical Support Analysts – Level 2 for our partner, located in Debrecen. 

As a Technical Support Analyst Level 2, you will be in charge of:

  • Owning, leading and driving issues and representing the company during technical conference calls
  • Handling technically complex incidents and changes
  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Having the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions
  • Being exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions
  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern

We'll also need to see these on your CV:

  • In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)
  • English is a must due to it being the working language at BT

Here's what you'll get in exchange

  • Technical and soft skill trainings thanks to our dedicated trainer team 
  • Office in the heart of Debrecen
  • Lots of fringe benefits
  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career
  • To witness the future of networking due to cutting-edge technologies

Advantages:

  • 1-2 years’ of experience in technical support
  • Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • IT Development
  • IT Consultant, Analyst, Auditor

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

  • English (intermediate / communication)

Employment type:

  • Full time

Job location:

Debrecen

Apply:

You can apply with the  „Jelentkezem button” underneath.