Randstad Hungary Kft.

Our partner is a global service provider, delivering communication services and solutions to business customers with multi-site organisations.

Technical Support Analyst (English+German)

tasks:

As 1st Line Customer Support Technician (English + German), you will be in charge of:

  • Handling queries from internal and external customers
  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
  • Provide process improvement input wherever possible
  • May do proactive jeopardy management


You will work in shifts.

 


requirements:

  • Ability to meet the customers’ needs in line with the business requirements is a must
  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
  • Great stress management skills is a must


  • English on a fluent level is a must
  • German on a fluent level is a must


our offer:

  • Excellent opportunity to work for a strong, multinational company
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk

Experience required:

  • professional experience is not required

Required Qualification:

  • College degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Budapest

How to apply/ contact information:

Please click the Apply button to send your application.