Technical Support Agent (Italian speaking)

IT support / Technical Support / Help Desk / Service Desk / Italian / First Level Support / Entry-level

    Your Italian language knowledge is ready for new challenges and you are seeking for a job, where you have the chance to resolve client's issues? You are in the right place.

    Join to a team and deliver multilingual service to clients in a multinational company in Budapest. They are looking for you, if you are willing to investigate for a solution when you have to deal with a challenge in IT field. You have the opportunity to use your Italian language knowledge as a Service Desk Representative with IT orientation.

How could you become the best Service Desk Agent?

    You should just use your Fluent English and Italian language skills with strong problem solving and communication skills. You will be good in your job, if you are IT oriented, ambitious and have a dynamic personality. It is necessary to be able to work under pressure, to work in a team and to support team members and be able to work in different shifts. Bring your enthusiasm into the company.

Your daily task would be:

  • Providing centralised first level IT advice and support to customers
  • To be a single point of contact for end users support using all contact mediums (e-mail, phone, chat)
  • Undertaking ad-hoc projects as agreed with the Management team on behalf of the Service Support Centre that may involve site visits, customer meetings or vendor management
  • Completion of administrative tasks, ticketing and troubleshooting
  • Taking ownership and progress incidents/requests to resolution/completion

Why to chose this company?
Because they can offer you:

  • Work experience in multinational environment
  • Excellent, inspiring working atmosphere
  • Wide range of financial and in-kind benefits
  • Internal language courses, trainings
  • Career opportunities
  • Sport and employee events
  • A great opportunity for professional development, competitive compensation package and a motivating modern environment

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediate / communication
  • Italian - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.