Technical Administration Officer Tier 1

Purpose of the job:

    Provide Tier 1 Technology support to our customer programs, their stakeholders, onsite colleagues and colleagues in (continental) Europe. Tier 1 support consists of handling questions and inquiries with regard to the use of supported Technology that could not be dealt with by the onsite team. Guarding and improving support processes.

Key activities:

    Incident management
    • Manage incidents for VMS, ATS and other Tech users.
    • Escalate incidents to Tier 2, 3 or Tech provider when incidents cannot be resolved.
    • Consult with Tier 2 or 3.
     
    Service Requests and Queries
    • Assess and handle service requests (e.g. help in a process or add an additional data).
    • Answer user queries.
    • Escalation to Tier 2, 3 or Tech provider in case of complex service requests.
     
    Event management
    • Manage and execute planned and recurring events (e.g. uploads, modifications, etc.)
    • Improve and monitor quality and execution.
     
    Training & Expertise
    • Maintain up to date knowledge of program processes and Technology.
    • Provide knowledge on existing processes concerning: Reporting, Invoicing and configuration.
     
    Customer focus
    • support customers with expertise and speed
    • Provide friendly and responsive support to (internal) customer staff, colleagues and other stakeholders
     
    Key Relationships:
    Internal: colleagues in customer programs, VMS/ATS experts in EMEA, third line support colleagues
    External: customers, Supplying recruitment agencies, Technology provider

Experience:

  • Around 1 year of relevant business experience
  • experienced with business applications, preferably VMS and/or ATS.
  • experience on application support
  • experience on working in a matrix organization
  • experience on working in project fast growing and changing environment
  • in depth experience with Microsoft Excel required
  • familiarity with Microsoft Access and Projects preferred

Knowledge:

  • General understanding of recruitment processes within large organizations.
  • Knowledge of CSV, Business Objects, Fieldglass, Esize, Native, Provade

Competencies:

    Attention to details: can deal with detailed information effectively over a long period of time.
    Communication: ability to communicate effectively at all levels and build excellent working relationships.
    Influencing skills: use the right arguments and methods to try to convince other people of a certain standpoint and get approval.
    Managing professionalism: provide high quality expertise within own specialty.
    Organizational sensitivity: recognize the influence and consequences of own decisions or activities on other parts of the organization, and recognize the interests of other parts of own organization.
    Passion for results: actively focused on achieving results and objectives and willing to intervene if the results are not satisfactory.
    Planning & organizing: organize own work effectively by formulating objectives and planning activities, available time and energy, and focusing on the main issues and acute problems.
    Problem solving: produce practical solutions in line with the organizations’ needs.
    Promoting core values: actively promote and demonstrate Randstad’s core values.
    Service orientation: study the desires and needs of the (internal) client and act accordingly. Work on establishing a relationship of trust with the client.
    Understanding of business needs: understand the market, business environment and company needs, and turn them into concrete service-offerings and actions.

Other:

  • Excellent command of the English language (written and spoken).

Sector(s):

  • IT Operation, Telecommunication
  • IT Administrator
  • IT Support, Helpdesk
  • System operator, Maintenance Staff
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

Contact us today to find out how you can shape the world of Randstad Sourceright and how we can help your true talent shine.