Transcom Hungary Kft.
  • Why this role matters

    Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

  • Swedish speaking IT service desk agent

    Főbb feladatok, munkák:

      • Become an expert and provide an outstanding experience to our customers
      • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
      • Use a variety of modern communication channels to offer the best possible service
      • Administratively process the customer experience cases via different computer application

    Az álláshoz tartozó elvárások:

      • Fluent language skills in Swedish and English
      • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
      • Must demonstrate strong communication and interpersonal skills
      • Requires basic software knowledge
      • Must be able to efficiently manage multiple projects and tasks at the same time
      • Secondary school is required
      • Displays passion for and responsibility to the customer
      • Displays innovation in everything you do
      • A strong drive to complete tasks
      • Displays personal and corporate integrity

    Amit kínálunk:

      • Work experience in international company and multilingual team
      • Excellent atmosphere, friendly and diverse environment, teamwork
      • Internal training and career opportunities
      • Flexible work environment and working schedule

    Állás, munka területe(i):

    • IT üzemeltetés, Telekommunikáció
    • IT support, Helpdesk
    • Teljes munkaidő
    • Részmunkaidő 6 óra
    • Részmunkaidő 4 óra

    Szükséges tapasztalat:

    • Mindegy, vagy nem igényel tapasztalatot

    Szükséges nyelvtudás:

    A felsoroltak közül mindegyik:

    • Angol - Felsőfok/tárgyalóképes szint
    • Svéd - Felsőfok/tárgyalóképes szint

    Munkavégzés helye:

    1117 Budapest, Budafoki út 91-93.

    Egyéb juttatások:

    cafeteria

    Jelentkezés az állásra:

    If you are interested in the position please send your CV in English