Support Specialist (German)

ABOUT THE ROLE

You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and German.

You must be hungry to learn at a rapid pace and continually build your skills. You will provide a full customer service experience to our existing end users and trial users for our suite of products. You must possess excellent organizational, time management, prioritization, and follow-up skills and have the ability to work both independently and within a team environment. 
There are opportunities for career growth into the organization for high performers in this role.

YOU CAN EXPECT TO:

  • Handle incoming phone calls and emails and chat
  • European customer base
  • Work with Salesforce as a case logging / tracking system
  • Address technical related issues
  • Escalate more advanced technical related issues
  • Perform basic troubleshooting steps with customers of all technical backgrounds
  • Have the opportunity to work on your career development
  • Be able to help shape a successful Support team

YOU’LL BE EXPECTED TO:

  • Foster a “Customer First” mentality
  • Manage your own case load and ensure customers get timely replies
  • Have both written and verbal fluency in English and German
  • Foster an environment of collaboration
  • Deliver a support experience tailored to each customer
  • Ensure customer satisfaction, for both external and internal customers

Sector(s):

  • Client Services, Customer Services
  • Personal Costumer Service
  • Customer Services
  • Business Supporting Centres
  • Client Support, Administration

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time
  • Telecommuting/working from home

Job location:

Home Office

How to apply/ contact information:

Apply via "Jelentkezem" button underneath!