Specialist Application Operation

Budapest or Székesfehérvár

Role purpose:

The role is responsible for the support of Applications within Hydro Service Portals (Portals) and Cloud Apps. The purpose of the role is to be responsible for operational activities of Portals and Cloud applications, including the technical support, maintenance, system administration tasks, escalations to vendors. The role is also responsible to support project activities and the implementation of new applications.

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This position is an opening in Hydro Global Business Services (GBS).

GBS is an organizational area of Hydro that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, Financial and HR business services to all business areas within the company.

Responsibilities:

Portals:

  • Ensure to our customers to get the appropriate service in time,
  • Administrate user access for customers, vendors, and users in close cooperation with the Business Areas representatives,
  • 2nd line support,
    • Request handling and administration,
    • Solve or forward issues, incidents, problems, and questions
  • Follow up system monitoring,
  • Continuous improvement, information, and documentation,
  • Follow up user statistics,
  • Company and user revision.

 

Cloud Apps:

  • Ensure to our customers to get the appropriate service in time,
  • Manage technical tasks, maintenance, monitoring & resolving technical issues and fulfil operational activities (including general application changes, updates, upgrades),
  • Design, adjust and implement new applications,
  • Support project activities and cost-effective solutions,
  • Create technical documentation,
  • Be mediatory between clients/vendors and service providers in case of specific applications,
  • Manage customers closely.

Requirements:

  • 5+ years of experience in a comparable role within IT or Business, 
  • IT Degree or equivalent Service and quality minded,
  • Functional or technical related work experience with same/similar Business Applications,
  • Some experience in the use of tools like:
    • Toad,
    • ServiceNow,
    • Confluence,
    •  Jira,
    • SharePoint (and other O365 applications)
  • AD Users and Computers,
  • Some knowledge within the web, JavaScript, HTML, CSS, and image handling,
  • Good communication skills,
  • Good general IT knowledge,
  • Good problem-solving skills,
  • Fluent English (in written and oral form).

We offer:

  • Professional multinational environment
  • Possibilities to improve
  • Trainings
  • Career opportunities
  • 13th month salary
  • Christmas benefit
  • Yearly premium
  • Cafeteria
  • Private health care insurance
  • Company pension scheme membership
  • Company events

Apply:

Apply via "Jelentkezem" button underneath!