Every day more than hundred thousand airplanes take off from airports all over the world. Even a single plane's take-off requires countless critical finely tuned technical and logistic processes, which would be impossible without a stable and innovative IT background.

Lufthansa Systems Hungária Kft has acquired a unique know-how in developing innovative applications for global customers within and outside the airline industry. We offer you the possibility to work for the one and only Hungarian aviation IT software development company.

Shift Manager

Join us as a Shift Manager and take full responsibility for the Service Operation!

Your tasks will include

  • Oversee and manage the operation of the Cloud and Application (1st, 2nd and 3rd level) operation teams on various platforms
  • Control change process (CAB, ECAB, Critical Change Management) and major incident management
  • Conduct shift handovers
  • Supervision of KPIs and ticket quality in order to meet standards
  • Lead lessons learned (RCA - Problem Management) sessions
  • Represent the Operation Control and acting as a first point of contact for the management regarding operational issues (e.g. escalations and outage handling)
  • Keeping contact with customers and providers

You are looking for us, if You

  • Have ITIL knowledge
  • Have previous experience in operations
  • Are able to adequately monitor processes, evaluate results and prioritize
  • Are self-confident and make decisions effectively even so high pressure and tasks running in parallel
  • Have strong attention to detailts to ensure high quality output
  • Have assertive, diplomatic and customer-oriented communication style
  • Are willing to work in 24/7 shifts (12 hours)
  • Have excellent English skills both spoken and written

Sector(s):

  • IT Operation, Telecommunication
  • IT, Telecom Manager
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English

Job location:

Budapest

How to apply/ contact information:

You can apply with the „jelentkezem” button underneath.