Service Operations Manager

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Supercharge Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- ITIL ACCESS PROJECT MANAGEMENT SCRUM
Elvárások
- Angol középfok és
- Magyar középfok
- Nem kell tapasztalat
- Középiskola

Teljes munkaidő Általános munkarend

ITIL ACCESS PROJECT MANAGEMENT SCRUM

Angol középfok és Magyar középfok Nem kell tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Helping improve support and maintenance procedures
Cooperating with and advising project management on demand
Acting as the SPOC for support and other continuous engagements
Driving internal takeovers from project teams
Assisting delivery teams with product training and support
Coordinating scheduled and ad-hoc maintenance with clients
Managing L2/L3 team allocation, planning, and task assignments
Ensuring that SLAs and KPIs are met
Acting as an escalation point
Reporting to the Lead Support Manager and Delivery
Keeping documentation up to date

Requirements

Has a track record of leading support activities, preferably on the agency side
Has experience working with software development teams following SDLC best practices
Has a strong understanding of ITIL and ITSM principles (ITIL4 Foundation certification desired)
Is fluent in project and product management practices (PM, Scrum, or PO certification is a plus)
Possesses outstanding communication skills – both in English and Hungarian
Has a “get things done” attitude
Thrives in a fast-paced environment and has strong issue-triaging abilities
Has a continuous service improvement mindset
Has expertise in working with clients in the Energy and/or Transportation industries (a strong plus)
Shows passion and care for customers with an “outside-in” mindset

What we offer

Exciting international projects
Access to inspiring conferences, in-house soft skill trainings, and online courses
Support for English classes
Skill matrix for clear learning path
Health coverage with Medicover
Life1 gym access
Extra sick days
Fully paid month off after five years
Extra paternity leave
Employee Assistance Program
Friendly team of 200+ people
Summercharge festival, football match, quiz night, and social events
Buddy system
Dog-friendly office in the heart of Budapest
Good coffee and tasty snacks including Túró Rudi
Yearly personal budget
Company library

Company info

Supercharge is on a mission to perfect our support capabilities for key clients across industries and regions. We're looking for a dynamic Service Operations Manager to join our Service Management organisation. In this critical role, you will be the driving force, responsible for spearheading collaboration with our clients to ensure flawless service delivery and operational excellence.