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Cég neve
Supercharge Kft.
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Munkavégzés helye
Budapest -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola
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Állás leírása
Responsibilities
Serving as the single point of contact for energy clients, managing ongoing support engagements and maintaining strong relationships with C-1/C-2 stakeholders
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Requirements
At least 4 years of experience operating energy solutions such as trading systems, TSO/DSO platforms, interconnectors, power plant systems, or industrial control systems, with a strong understanding of energy-sector players, terminology, and processes
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
What we offer
To unleash your full potential, we’re here to help you grow every step of the way with exciting international projects, access to inspiring conferences, in-house soft skill trainings, and online courses
We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn
To feel your best, your wellbeing truly matters to us
That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest
We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products
Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to
And with our buddy system, you’ll feel part of the team from day one
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break
You’ll also have a yearly personal budget and a company library to keep your curiosity growing
We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn
To feel your best, your wellbeing truly matters to us
That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest
We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products
Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to
And with our buddy system, you’ll feel part of the team from day one
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break
You’ll also have a yearly personal budget and a company library to keep your curiosity growing
Company info
Supercharge is a digital product consultancy that operates in the energy and critical infrastructure sectors, providing IT backbone operations and market solutions essential to the smooth operation of energy sector players and power grid management.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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